Frequently Asked Questions
Orders
How do I place an order?
Simply browse our website souschef-uk.com, add your chosen items to your basket, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
Can I change or cancel my order?
If your order hasn’t been dispatched, you may be able to amend or cancel it. Please log into your account and check your order status.
Shipping & Delivery
When will my order arrive?
Delivery times depend on your chosen shipping option. Standard delivery usually takes a few working days. You’ll receive tracking details once your order is dispatched.
Do you ship internationally?
Yes, many products can be shipped worldwide. Delivery options and costs are displayed at checkout.
Returns & Refunds
What is your returns policy?
If you’re not fully satisfied, you can return most items within 30 days in their original condition. Full details are available on souschef-uk.com.
How long does it take to process a refund?
Refunds are usually processed within a few working days once the return has been received and inspected.
Products
How do I know if an item is back in stock?
On the product page at souschef-uk.com, you can sign up for restock alerts. We’ll notify you when the item is available again.
Are your products authentic?
We source directly from trusted suppliers and producers to ensure everything is genuine, high quality, and carefully selected.
Payments
Which payment methods do you accept?
We accept major debit and credit cards, as well as popular online payment methods listed at checkout.
Is it safe to shop on your website?
Yes, our website uses secure payment technology to protect your details.