Privacy Policy

At souschef-uk.com, we take your privacy seriously. This policy explains how we collect, use, and protect your personal data when you interact with our website, souschef-uk.com, and related services.

Information We Collect

We collect information when you browse our website, place an order, or create an account. This may include your name, billing and delivery addresses, payment details, and preferences. We may also collect data automatically through cookies, such as your IP address, browser type, and how you use our site.

How We Use Your Information

Your data is used to:

  • Process and deliver your orders
  • Manage your account and reward points
  • Provide customer support
  • Send service updates, promotions, or newsletters (if you have opted in)
  • Improve the performance of souschef-uk.com and personalize your experience

We only keep your data for as long as necessary to fulfill these purposes or as required by law.

Sharing Your Information

We do not sell your personal data. We may share it with trusted partners who provide payment, delivery, IT, and marketing services. These providers only process your data on our instructions and are bound by confidentiality obligations.

Cookies and Tracking

souschef-uk.com uses cookies to enhance your browsing and shopping experience. Cookies help remember your preferences, analyze website traffic, and show relevant advertising. You can manage or disable cookies in your browser settings, but some site features may not function properly without them.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request corrections or updates to your data
  • Ask us to delete your data (subject to legal requirements)
  • Object to certain uses of your data, such as marketing communications
  • Withdraw consent where it has been given

Data Security

We use technical and organizational safeguards to protect your personal data against loss, misuse, and unauthorized access. While no system is completely secure, we continually review and improve our practices.

Our website may include links to third-party websites. This policy applies only to souschef-uk.com, and we are not responsible for how other websites handle your information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on souschef-uk.com with the effective date clearly shown.